Question 1

How is my level decided?

Accepted Answer

A placement test in the first week, checked by us so the class matches ability rather than confidence.

Question 2

Can I combine two programmes?

Accepted Answer

Yes — group classes with one-to-one added is the most common combination, especially before an exam.

Question 3

What certificate do I receive?

Accepted Answer

A Certificate of Attendance from the partner school recording the course and level reached.

Question 4

Is Cape Town safe for a student?

Accepted Answer

Some areas are fine and some are not, as in any large city.

Question 5

What is there to do outside class?

Accepted Answer

The mountain, the coast, the winelands, sport and organised student activities most weekends.

Question 6

What is the weather like?

Accepted Answer

Mediterranean — dry warm summers, mild wet winters. Courses run all year.

Question 7

Can I choose host family or apartment?

Accepted Answer

Yes. We set out what each option carries in supervision and independence, then decide together.

Question 8

Are meals included?

Accepted Answer

With host families, usually. Residences and apartments vary and we state exactly what is included before booking.

Question 9

How far is it from school?

Accepted Answer

Within a practical daily route, walked through with the student before the first day.

Question 10

Do I need a visa?

Accepted Answer

It depends on nationality and length of study. We explain what applies and provide the enrolment documents.

Question 11

Who meets me at the airport?

Accepted Answer

You are met on arrival and taken directly to your accommodation.

Question 12

What does it cost in total?

Accepted Answer

Course, accommodation and support quoted as one written figure before anything is booked.

Question 13

How is accommodation chosen?

Accepted Answer

We start from what the student actually needs: budget, distance to the institute, how much privacy they want, and what their study day looks like. We lay out the available options and explain the differences plainly, then the student and their family decide. Accommodation is provided by hosts and residences in Cape Town rather than by English Point, so we go through each option’s terms before a booking, not after.

Question 14

How is the student followed up during the trip?

Accepted Answer

We stay in contact with the student throughout their study period and check how the course and the accommodation are going, and whether anything needs changing. The support is practical and educational: sorting something out with the institute, resolving an accommodation issue, or revisiting the programme if it turns out not to suit them. We are a point of contact they can rely on, not a monitoring service.

Question 15

What happens on arrival?

Accepted Answer

The arrival is agreed in advance: the flight timing, getting to the accommodation, and the first day at the institute. The student lands with a written plan telling them where to go and who to contact. Over the first few days we check in on settling into the accommodation and starting classes.

Question 16

How does the student reach English Point while in Cape Town?

Accepted Answer

By WhatsApp on the number published on the site, which is the fastest route. They talk directly to Saleh bin Mohammed and the people working with him in Cape Town rather than through a ticketing system. We agree from the start how to get in touch and when to expect a reply.

Question 17

What if the student has a problem with their accommodation or their course?

Accepted Answer

They contact us directly and we take it up with the institute or the accommodation provider. A lot of problems come down to a misunderstanding or a small arrangement. If the option itself is genuinely wrong, we look at the alternatives — bearing in mind that any change depends on the provider’s terms and on something else being available, and may carry a cost.

Question 18

How does a parent see the plan before travel?

Accepted Answer

Before anything is booked we send a clear plan: the institute and programme, the weekly hours and the duration, the type of accommodation and where it is, the start and end dates, and what the cost does and does not include. We go through it with you and answer questions before any payment is made.

Question 19

What does English Point’s support cover, and what does it not?

Accepted Answer

It covers choosing the institute and programme, arranging accommodation, organising the arrival, practical guidance in Cape Town, and follow-up through the study period. It does not cover the teaching itself, which is the institute’s work; visas, which are decided by the official authorities; or medical care and insurance. We set that boundary at the start so expectations are accurate.

Question 20

Can the programme or the accommodation be changed after starting?

Accepted Answer

Often yes, but it is not guaranteed. It depends on the institute’s or the provider’s policy, on something suitable being free at the time, and it may change the cost. If a student needs to move, we handle the arrangement and set out the terms before anything is decided.

Straight answers, before you ask.

Questions, grouped by what you are deciding

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